Terms of Use for Support Portal (2024.09.26)
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Article 1 (Purpose)
1. These Terms of Use for the Cloud Z Support Portal (hereinafter referred to as the "Terms") are intended to define the terms and conditions for the use of the services (hereinafter referred to as the "Services") provided by SK Inc. (hereinafter referred to as the "Company") through the Cloud Z Support Portal (https://support.skcc.com/).
2. These Terms shall be publicly announced by posting them on the Cloud Z Support Portal (https://support.skcc.com/).
Article 2 (Definitions)
The definitions of terms used in these Terms are as follows:
1. "Portal" refers to the Cloud Z Support Portal (https://support.skcc.com/) operated by the Company to provide the Cloud Z Support services.
2. "Member" refers to an individual or legal entity who accesses the Portal provided by the Company, agrees to these Terms and the collection and use of personal information, verifies their email address, sets a password, and uses the services provided by the Company.
3. "User" refers to a Member or any person who uses the services provided through the Portal.
4. "User Information" refers to information entered by the User when using the Portal, including email address, name, phone number, company name, and job title.
5. "Ticket" refers to any inquiry, request, or information submitted by a User through the Portal, or content registered by the Company to guide or respond to individual Users.
6. "Service Suspension" refers to the restriction or blocking of access to the services currently being used by the User.
7. "Spam Email" refers to commercial advertising emails sent in bulk without the recipient’s prior consent or against the recipient’s intention to refuse such communications.
8. "Service Terms" refers to the detailed terms and conditions that define the rights and limitations of specific services provided through the Portal, which the Company may establish and update separately at any time.
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Article 3 (Effectiveness and Modification of the Terms)
1. The Company provides the Services in accordance with the provisions set forth in these Terms.
2. These Terms shall become effective when they are posted on the Portal or otherwise made known to the Users, and the User agrees to them by using the Portal, clicking the “Agree” button, or registering as a Member.
3. The Company shall post the contents of these Terms, along with the Company’s name, business address, representative’s name, business registration number, and contact information (such as telephone number, fax, and email address) on the Portal in a manner accessible to Users.
4. The Company may amend these Terms when deemed necessary within the scope permitted by the laws of the Republic of Korea. In such cases, the Company shall post the revised Terms on the Portal, clearly stating the effective date and reason for the amendment, together with the current version of the Terms, at least seven (7) days prior to the effective date. However, if the changes are unfavorable to Users, the Company shall provide notice at least thirty (30) days in advance and additionally notify Users through electronic means, such as email.
5. If the Company notifies Users of the amended Terms in accordance with Paragraph 4 and clearly indicates that failure to express objection before the effective date will be deemed as acceptance, and the User does not explicitly reject the revised Terms before the effective date, the User shall be deemed to have accepted the revised Terms. Users who do not agree to the revised Terms may stop using the Services and request deletion of their user information.
6. Agreeing to these Terms means that the User agrees to regularly visit the Portal operated by the Company to check for any amendments. The Company shall not be held liable for any damages incurred by Users due to failure to recognize changes to the Terms.
Article 4 (Governing Rules Outside These Terms)
1. Matters not specified in these Terms shall be governed by applicable laws and regulations, including but not limited to the Act on Promotion of Information and Communications Network Utilization and Information Protection, and by the Company’s service-specific terms, policies, and detailed usage guidelines.
2. If necessary, the Company may establish separate Service Terms that apply to specific services and announce them in accordance with the method described in Article 3, Paragraph 2. In case of any conflict between the Service Terms and these Terms, the Service Terms shall take precedence unless otherwise specified in these Terms.
3. The Company may also establish detailed usage guidelines related to the Services and notify Users in accordance with Article 3, Paragraph 2.
4. Any changes to the Company’s policies, amendments to laws and regulations, or announcements and guidelines issued by public institutions that are published via the Portal’s notice board or similar means shall constitute part of these Terms.
5. The Company may establish separate contracts or policies regarding the Services (hereinafter referred to as “Separate Service Agreements”), and in the event of a conflict between such agreements and these Terms, the Separate Service Agreements shall prevail.
Chapter 3. Membership and Related Matters
Article 5 (Membership Registration)
1. Individuals who wish to become members must fill out the required information (such as email address, name, etc.) in the membership application form provided by the Company on the Portal.
2. The Company verifies the validity of the email address to ensure the smooth use of the Services. Applicants must authenticate the email address they entered during registration and set a password. Membership is completed only after both the email authentication and password setup are successfully finished.
Article 6 (Modification and Protection of Member Information)
1. Members may view and edit their personal information at any time via the profile edit page. However, for service management purposes, the email address cannot be changed or modified.
2. If there is any change to the information provided at the time of registration, the Member must update it online or notify the Company using a separate form and method designated by the Company.
3. The Company makes every effort to protect Member information in accordance with applicable laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection.
4. The protection and use of personal information shall be governed by relevant laws and the Company’s Privacy Policy posted on the Portal. However, the Company’s Privacy Policy does not apply to other websites linked from the Portal, including third-party portals.
Article 7 (Suspension of Membership Qualifications)
If the use of the Services by a User, including Members, falls under any of the following categories, the Company may request correction within a designated period. If the issue is not resolved within the given period, the Company may suspend the User’s access to the Services without prior notice.
1. When the Service is used with the intention of harming the national interest or public welfare.
2. When the Service is used for criminal activities or in violation of public morals and order.
3. When actions are taken that damage the reputation of others or cause harm to others.
4. When the Service is used for illegal or otherwise improper purposes.
Chapter 4. Obligations of the Parties to the Terms
Article 8 (Obligations of the Company)
1. The Company shall not disclose, distribute, or provide a User’s personal information to third parties without the User’s consent in relation to the provision of Services. However, this shall not apply in cases where such disclosure is required by relevant laws, such as requests from investigative agencies or the Korea Communications Standards Commission in accordance with legally prescribed procedures.
2. The Company shall not engage in any acts prohibited by applicable laws or contrary to public morals and shall make its best efforts to provide continuous and stable services.
3. The Company shall establish security systems to protect personal information and shall publicly disclose and comply with its Privacy Policy.
4. If the Company deems a User’s opinion or complaint regarding the use of Services to be valid, it shall make efforts to resolve the issue. The Company shall inform the User of the handling process and result via the Portal or email.
5. The Company shall comply with laws related to the operation and maintenance of the Services, including the Act on Promotion of Information and Communications Network Utilization and Information Protection.
Article 9 (Obligations of Users)
1. Users shall comply with applicable laws, the provisions of these Terms, usage guides, notices posted on the Portal, and other instructions provided by the Company. Users shall not engage in any actions that interfere with the Company’s operations.
2. Users must provide a valid and contactable email address at the time of registration or ticket submission so the Company can deliver essential information related to the Services. If the User’s contact information changes, the User must notify the Company immediately. The Company shall not be held responsible for any disadvantages arising from the User’s failure to notify the Company of such changes.
3. Users are responsible for regularly reviewing the provisions of these Terms, usage guides, notices posted on the Portal, and other policies and rules defined by the Company.
4. Users may not process, sell, or use for commercial purposes any information or materials obtained from the Portal. Any liability arising from the violation of this clause shall rest with the User.
Article 10 (Obligation and Responsibility for Managing Email Address and Password)
1. Users are responsible for thoroughly managing their email address and password to prevent exposure or use by third parties.
2. The User shall be liable for all consequences, including damages arising from Service use or unauthorized use by a third party, due to failure to properly manage their email address or password as stipulated in the previous paragraph. The Company shall bear no responsibility for such consequences.
3. If the User becomes aware that their password has been stolen or is being used by a third party, they must notify the Company immediately and follow the Company’s instructions.
4. If the User fails to notify the Company of such unauthorized use or fails to follow the Company’s instructions after notification, the Company shall not be held responsible for any resulting disadvantages.
Article 11 (Notification to Users)
1. Unless otherwise specified in these Terms, the Company may notify Users via the email address provided by the User or through in-service messaging.
2. In cases where a notification must be delivered to all Users, the Company may post a notice on the Portal’s bulletin board in addition to the individual notifications mentioned in the previous paragraph.
Article 12 (Entrustment of Personal Information)
In principle, the Company shall handle and manage the personal information it collects directly. However, when necessary, the Company may entrust part or all of such tasks to a third party selected by the Company. The Company’s Privacy Policy shall govern the entrustment and third-party provision of personal information.
Article 13 (Prohibition of Transfer)
회원은 서비스 이용권한, 기타 본 약관 및 이용계약상의 권리 의무를 타인에게 양도, 증여, 담보제공하는 등 처분행위를 할 수 없습니다.
Chapter 5. Restrictions on Use and Membership Withdrawal
Article 14 (Restriction and Suspension of Use)
1. The Company may restrict or suspend the use of all or part of the Service in the event of national emergencies, service facility failures, service congestion, or disruptions in services provided by key telecommunications operators.
2. The Company may restrict or suspend all or part of the Service if the User's use of the Service falls under any of the following:
1) Failure to fulfill obligations set forth in this Agreement
2) Uploading or providing content on the Portal that violates relevant laws
3) Disclosing or providing content not permitted by the Company to others
4) Infringing the intellectual property rights of the Company, other users, or third parties
5) Receipt of corrective action requests from external institutions such as the Korea Communications Standards Commission
6) Unauthorized use of another person's email address, password, or personal/corporate information
7) Violation of relevant laws, this Agreement, or other terms and conditions set by the Company
8) Sending spam emails using an account provided by the Company
9) Identification as a spam-related account by credible institutions or ISPs
Article 15 (Membership Withdrawal)
1. Members may request membership withdrawal at any time by submitting a support ticket.
2. When a member withdraws, their personal information is deleted immediately, except where the Company retains such information in accordance with relevant laws and the Privacy Policy.
Chapter 6. Damages and Liability
Article 16 (Claim for Damages)
If a User violates the terms of this Agreement and causes damage to the Company, the Company may claim compensation for the damages from the User.
Article 17 (Disclaimer)
1. The Company shall not be liable for any damages resulting from materials obtained through the Portal.
2. The Company does not guarantee the reliability or accuracy of any content posted by Users on the Portal and is not obligated to verify or endorse any opinions or information posted. Furthermore, the Company does not approve, oppose, or modify third-party opinions.
3. The Company has no obligation to intervene in disputes between Users or between a User and a third party arising through the Portal, and shall not be liable for any resulting damages.
4. Users are responsible for any damages arising from inadequate management of their personal information or passwords, or from unauthorized use by a third party, and the Company shall not be held liable.
Article 18 (Jurisdiction and Governing Law)
1. In the event of a dispute between the Company and a User regarding the use of the Service, both parties shall make sincere efforts to resolve the dispute through consultation.
2. If the dispute is not resolved through consultation, the parties agree that the Seoul Central District Court shall have exclusive jurisdiction.
3. The laws of the Republic of Korea shall apply to any lawsuits filed between the Company and the User.
Article 19 (Miscellaneous)
If special terms not included in this Agreement are required, the Company and the User may enter into a separate service agreement in writing, duly signed and sealed by both parties.
Addendum (September 26, 2024)
This Agreement shall take effect on September 26, 2024.